Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Warranty

  • Each ticket you post to the tech assistance crew will be replied to in about 60 mins. The basic questions shall be solved as quickly as possible. Nevertheless, if the service question you have sent us needs some help from a certified admin technician, we’ll address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Professional Customer Help Service

  • Our customer assistance staff is going to be on duty for you 24x7 to to reply to all service request tickets that you submit. We offer technical support for the apps that are pre–installed on your web server. These include our custom developed Online Control Panel, the preferred Operating System and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • In the Online Control Panel that comes completely free with your virtual server, you’ll find an instructive Help zone, containing all you should be informed on when organizing your web sites and software. We have incorporated a wide range of how to content articles and video training that illustrate the common site management responsibilities in an easy–to–understand fashion.