Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You can find almost all the answers to your questions in the intuitive Help section built into our Online Control Panel. It offers an ever–expanding repository with frequently asked questions and comprehensive educational articles written by our competent customer support staff.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how an action is done or how an issue is settled, instead of just reading about it, have a look at our selection of step–by–step video tutorials. They cover various different issues and will help you swiftly understand how to work with our Online Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 support service with a one–hour support ticket response guarantee. A group of accomplished support engineers will be available to you to reply to all the questions that you may have. During non–busy times, a reply will be supplied within just 20 minutes.