Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your assistance requests will be responded to in no more than 1 hour after the trouble ticket or email is submitted. If your issue requires additional assistance from an administrator, we’ll forward the trouble ticket or the email to the person on duty, without delay and will leave a comment to let you know that more time will be needed for discovering the best solution. If you take advantage of the Managed Services package, all of the server management services included there will be carried out whenever you decide.

  • Top quality support service

  • An Excellent Tech Support Service

  • Should you require assistance while using our Online Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, you can touch base with our help desk support staff at any moment via the ticketing system. Additionally, if you require help administering your server, you can order our Managed Services package, which includes Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting services, data backup hard drive space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Online Control Panel has been installed by default for every dedicated server. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of help articles in addition video versions which demonstrate all the operations that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Online Control Panel.