You can find lots of shared hosting suppliers out there, but most of them are resellers that have limited resources, particularly in terms of support. A good way to distinguish them is the option to contact the company over the telephone. The level of support that you can get through this method of communication varies based on the supplier - several of them offer dedicated telephone support, while others offer common and customer support only because some matters are more time-consuming and it's quicker to be resolved with a support ticket, particularly if the situation has to be escalated. Still, it's good to know that you can contact your website hosting supplier because there are a lot of small matters that can be resolved without difficulty and in a timely manner through a telephone call, not mentioning that you can get more info about the services even before you become a client.

Phone Support in Shared Hosting

We know that having the option to talk to a live consultant is rather important, that's why we have three support lines globally (UK, USA and Australia) and you can get in touch with us over the phone for fourteen hours every day. If you consider acquiring one of our shared hosting, for instance, you can phone us and find out more about our services before you order to be sure that we match all of the system requirements for your web sites. After the purchase, you will be able to call us about any kind of sales and / or billing issues you may have, or receive any general or basic technical info you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer feature live phone support for fourteen hours a day. In case you are unsure which package will be suitable for your web sites, you would like to learn more about a package's specifications or you'd like to have any other kind of info about our services, you can call any of the local numbers which we have in the United States, the UK and Australia and our support representatives will assist you. In case you currently have an account, you are able to get in touch with us about sales and general issues, although we're often able to help with a number of tech issues as well. For entirely technical problems you'll need to employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option if the trouble needs extra time to be dealt with or it needs to be escalated to our system administrators.