A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It's an efficient method to receive some info about the website hosting services or have some problem resolved as you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of mistakes at the time you exchange data like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't need to stay on the chat all the time - you are able to do something different while the agent investigates the issue in question. Also, you're able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone costs that you will have to pay in case you are calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all our shared hosting, we now have live chat support that is online 24/7, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, considering that we can support you with all sorts of things, ranging from giving you basic info on our services in case you are not a client yet and you are considering to purchase one of the plans, to assisting you with setting up an e-mail account in an email client. Some problems are more complex and time-consuming, so you'll have to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every single day, even on weekends and holidays. It is the best way to find out more about our semi-dedicated servers if you do not have an account yet or to have some issue resolved in case you are a client and our customer care representatives will assist you quickly regardless of the time of the day you join our chat. In case you're unsure which plan is more appropriate for your websites, if you need advice whether you need a specific upgrade and how to obtain it or in case you have problems setting up an email account on your PC, you'll be able to contact us and we'll supply you with the needed information instantly. Our live chat is available even after our telephone lines go off for the day, therefore if you have an account here, you can rest assured that you will always enjoy timely assistance with any question or issue that comes up.