There are several ways to contact the hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a support ticket system. This is the easiest communication medium for a variety of reasons. In case no support staff member is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive pieces of info without having to worry about spelling mistakes, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one and the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which means that if you need to provide info or to follow instructions, you will have to use no less than two different accounts and this number might rise if you’d like to administer several domains. On top of that, many web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting isn’t separate from the hosting account. It is part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any given moment with just a few clicks of the mouse, without needing to sign out of your hosting account. The ticketing system offers a quick-search field, so you can track down practically any ticket that you’ve already posted, if needed. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a specific issue before you actually open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can receive prompt assistance at any given moment and if our technical support team recommends that you should do something inside your account, you can do it on the spur of the moment without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything from a single location, which is why we’ve incorporated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is available with each and every semi-dedicated server plan. This will permit you to handle the correspondence with our customer care staff along with your web content, which goes to say that you won’t have to remember an additional user name for a separate admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several clicks whilst you are browsing the files hosted in your account. Additionally, you can go through older tickets using an intelligent search option or read applicable FAQ articles, which provide solutions to commonly confronted difficulties. The inbuilt ticketing system is monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to assist you.