The support that you'll receive from your shared hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an existing account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual website hosting supplier not from some reseller. When you get a hosting account via a company that does not own its servers and it can't access them immediately, it's almost certain that you'll wait for a couple of days in order to get a reply to your query, thus your web sites may stay offline for ages. In comparison, a company that offers numerous ways of communication and has a tech support team that is available all the time will assist you to right away and help you limit or totally avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

Our shared hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting services well before you make a purchase or you are a current client and you have a question or some difficulty, you are able to contact us at any time, which includes weekends and holidays. We have a number of channels to contact us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any matters which need more time to investigate and deal with. In contrast to many other web hosting service providers, our trouble tickets come with a guaranteed maximum response time of only one hour, thus regardless of what the trouble is, it'll be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get well-timed help, particularly when your web site is not running effectively for some reason. All of our semi-dedicated servers include 24/7 customer and tech support, so that in case anything happens, you will be able to use plenty of methods to contact us - phone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two methods are for billing, pre-sales and general issues, which means that if you don't have an account yet, for example, you are able to find additional information about our solutions, or we can help you with less demanding technical issues. The other two methods are for solely tech issues or everything that's more time-consuming because it is quicker to track the dialogue between you and our technical support crew. The warranted maximum answer time for them is merely an hour, the regular one - 15-20 minutes, so you won't need to wait for a whole day in order to get assistance like you may need to do when using the services of other providers.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local phone numbers in the USA, the United Kingdom and Australia along with a live chat service. If you're an existing customer and you need assistance with some technical issue which requires additional time to investigate or resolve, you are able to open a support ticket from your billing account or you will be able to send an e-mail message and we will take care of the problem and send you a reply within one hour. The response time is warranted 24/7, including holidays and weekends, yet for the majority of issues it takes a maximum of 30 minutes to receive assistance. Our support service covers your VPS and all of the pre-installed software it includes, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive prompt support in general, let alone if you run an entire server, that's why each and every dedicated server that we offer features 24/7 support with 1-hour reply time guarantee whatever the situation. The service is absolutely free for any type of difficulties with the server or the software that was installed by our administrators during the setup, so you are able to contact us as many times as you wish, even during holidays. You could either open a ticket from the billing section or you could send an e-mail, and the actual reply time for either rarely exceeds 30 minutes since we have admins available twenty-four hours a day. In case you want general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may employ our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, that you are able to include to your server plan through the billing Control Panel.