Lots of people who start using their first hosting account, or change companies, typically have inquiries in regards to how specific things are carried out or come across complications when setting up different things like emails, website settings, etc. This is why, many hosting providers have prepared documentation with popular questions and issues in order to help their customers receive information swiftly and easily. Consequently, the technical support team representatives can devote more time to actual problems that certain clients may be experiencing, as the solution for the smaller things will already be available on the Internet and clients will be able to fix them without touching base with the support staff. Having in-depth documentation is very important, particularly for new customers with no experience at all, since the hosting service involves an enormous amount of functions and lots of people can become confused about what action to take. A good information repository can both help you carry out the tasks that you want and get to know how the web hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you’ve bought your first shared hosting account from our company or have moved your site over to us, you will get accustomed to our services and our custom Hepsia Control Panel very quickly as we have compiled a comprehensive knowledge base where you can find all the info that you could ever need – both general info in regard to the web hosting service as a whole and more specific info about the different features that you can use and the issues that you can face. The articles are available in 2 locations. The full article list can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to do just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles offer step-by-step guidelines, so you won’t ever get lost on account of an ambiguous text. Of course, if you come across a more specific problem and you’re unable to find anything about it in our knowledge base, you can get in touch with our client care team 24-7.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers feature a comprehensive online article archive where you can find any information that you might need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it based on the feedback that we have gathered from our customers throughout the years and, as a result, our articles tackle particular issues that you could experience and offer the most effective means of repairing them, for instance getting an HTTP 500 error message or not being able to send e-mails from your PC although you have the correct SMTP server settings. The articles are available in each single Control Panel section and you can check them at any given time. They can help you heighten your knowledge not only about our services, but also about the web hosting sphere in general, as they offer in-depth instructions and general info such as what cron jobs or file permissions are.